Send the case with prescription, files and urgency. Follow its status in the portal through to delivery.
Follow the caseSend the request, approve the quote, follow production and confirm delivery. Four steps, in the same case, with the same files and the same conversation. PMF Laboratório works with clinics and dentists in Portugal and across Europe.
The clinic creates the case and adds the prescription, files and urgency. It submits. The request goes to the laboratory queue with what the clinic added.
Add the prescription. It is recorded in the case, signed by whoever issued it, and cannot be altered.
STL · JPG · PNG · PDF
Mark the urgency, if applicable, before the quote.
The laboratory issues the quote. The clinic approves or rejects it in the portal. The lead time is set once the quote is approved.
Quote approved. Due date set.
ClinicCan you confirm the shade in the prescription?
LaboratoryConfirmed. We proceed with the prescribed shade.
The clinic can cancel a case, with a reason, until the quote is approved. The cancellation is kept in the history.
Design, Milling/Printing, Finishing, Quality control. Each completed stage is kept in the case history.
The piece is designed on the clinic's scan. When the case requires it, design images go to the clinic for validation.
Shipping only proceeds once the lot and the declaration of conformity are recorded. The clinic confirms receipt.
You send prescription, files and urgency in a single request. You approve quotes and designs online. You see the status and speak to the laboratory within the case itself.
You see the clinic's cases and the status of each. You consult invoices, balance and payment reference. You confirm receipt of the piece.
You see billing per case, partial payments and credit notes.
In the portal, the clinic has:
Crowns, bridges, implant-supported pieces, veneers, full arches and surgical guides. Each piece may have levels defined by the laboratory.
Two questions. We point you to the right step.
Enter the portal, create the case and choose the type of piece. Add the prescription, files and urgency, if applicable. Then submit: the laboratory receives the request in its queue.
Scan files (STL), photographs (JPG, PNG) and documents (PDF). Sending other formats (for example PLY, OBJ, DICOM and compressed files) is being prepared.
The case shows the status: Shipped when the laboratory confirms dispatch, Delivered when the clinic confirms receipt. You can also choose your notification preferences in the portal.
Use “Request portal access” on the site. The laboratory creates the access and contacts the clinic.
